---
description: Learn how Text can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Text.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Text Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Text](/software/2082384/text-app)

# Text

Canonical: https://www.getapp.co.uk/software/2082384/text-app

> Empower your team with an AI-driven support platform that connects chat, ticketing, and analytics. Automate routine inquiries, respond instantly, and scale service quality without adding headcount.
> 
> Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Text

1\. Autonomous AI that works for you
Text Intelligence is a self-learning AI layer trained on your own knowledge base, past customer conversations, and business data. It autonomously handles common inquiries, suggests reply options to agents, and escalates only when needed — freeing your team to focus on higher-value cases. 

2. Smart ticketing made simple
Incoming interactions are automatically summarized, tagged, prioritized, and assigned — eliminating the need for manual triage. Ticket metadata and next-action prompts ensure nothing slips through the cracks. 

3. Unified inbox across all channels
Chat, email, Facebook Messenger, WhatsApp — all messages flow into one dashboard, preserving conversation context across channels. Agents have access to the full history, regardless of the platform. 

4. Drag-and-drop workflow automation (no coding required)
Set triggers and actions such as creating follow-up tickets, sending transcripts, syncing with your CRM, or escalating stale tickets — all via visual rules rather than code. 

5. Proactive engagement via campaigns
With pop-ups, banners, and personalized greetings, Text enables you to reach users contextually — e.g. onboarding prompts, special offers, or help nudges — converting passive visitors into engaged customers. 

6. Deep insights and reporting
Dashboards display response times, resolution rates, CSAT scores, ticket volumes, and agent workloads. Leaders receive a real-time snapshot and trend analysis to inform strategy and allocation decisions. 

7. Model Context Protocol + multistep automation
Using the Model Context Protocol (MCP), Text App unifies disconnected systems, enabling AI to interpret data contextually and execute automated workflows that save time and reduce manual work.

8. Enterprise-ready security \& scale
Features like single sign-on (SSO), role-based access, audit logs, encryption, GDPR/PCI compliance, and comprehensive logs ensure the platform is suitable for regulated or large-scale operations.

9. Scalable support without linear cost growth
As ticket volume increases, the bulk of routine interactions are handled by automation and AI, so your need for additional headcount grows sublinearly. You scale support without scaling overhead.

10. Sales \& conversions baked into support
Your support environment doesn’t just resolve problems — it can also nurture leads, prompt upsells, and guide visitors using behavior-based campaigns, turning support into a revenue contributor.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 5 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM

## Integrations (42 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Blog Extension

... and 27 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Chatbase](https://www.getapp.co.uk/software/2069516/chatbase) — 4.3/5 (73 reviews)
2. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews)
3. [ChatGPT](https://www.getapp.co.uk/software/2070494/chatgpt) — 4.4/5 (336 reviews)
4. [Botsonic](https://www.getapp.co.uk/software/2071616/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.getapp.co.uk/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### "Great work\!" — 5.0/5

> **Beth** | *12 March 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Very happy with the customer support I received for my HelpDesk request. Actually, both requests today, each individual was kind, attentive, and an expert in their field. Thank you\!
> 
> **Cons**: NA.

-----

### "We love Lukebot" — 5.0/5

> **Yazmin** | *24 March 2026* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues.
> 
> **Cons**: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar.
> 
> It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs.

-----

### "Experience" — 4.0/5

> **Oriana** | *18 March 2026* | Entertainment | Recommendation rating: 8.0/10
> 
> **Pros**: What I like most is the speed and responsiveness of the Customer Support in helping and trying to resolve any issues I may encounter.
> 
> **Cons**: Some reports can be incomplete, and the Excel exports from the live chat are not always fully satisfactory when trying to extract more detailed or specific data. Additionally, the entire app was migrated to a new version, but there are still certain features that need to be accessed through the old version, which can be quite confusing due to the changes that were made.
> 
> Overall, it’s a pleasant experience and works well for our daily operations. It’s easy to track each agent’s individual performance, response times, and activity levels. The platform is also flexible enough to adapt to the needs of the organization and remains useful for end users

-----

### "Support team now contributes to sales" — 5.0/5

> **Jerry** | *13 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice.
> 
> **Cons**: If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution.
> 
> Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage.

-----

### "Review Lennard" — 5.0/5

> **Lennard** | *15 March 2026* | Capital Markets | Recommendation rating: 10.0/10
> 
> **Pros**: It was simple and very fast, the support guided me trough every step and it was super easy and he was very understandable
> 
> **Cons**: noting, it went very smooth atleast for me, i just opend the bot he got me Wojtek to talk to and the rest went smooth
> 
> It was very easy and simple, the bot is also pretty nice from them, so overall a 10/10 very kind too

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2082384/text-app)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/text-app/> |
| en-AE | <https://www.getapp.ae/software/2082384/text-app> |
| en-AU | <https://www.getapp.com.au/software/2082384/text-app> |
| en-CA | <https://www.getapp.ca/software/2082384/text-app> |
| en-GB | <https://www.getapp.co.uk/software/2082384/text-app> |
| en-IE | <https://www.getapp.ie/software/2082384/text-app> |
| en-NZ | <https://www.getapp.co.nz/software/2082384/text-app> |
| en-SG | <https://www.getapp.sg/software/2082384/text-app> |
| en-ZA | <https://www.getapp.za.com/software/2082384/text-app> |
| fr | <https://www.getapp.fr/software/2082384/text-app> |
| fr-BE | <https://fr.getapp.be/software/2082384/text-app> |
| fr-CA | <https://fr.getapp.ca/software/2082384/text-app> |

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